Hello, We are Israeli consumers and would like to request your assistance regarding a serious dispute with Indie Campers Italy. We rented a campervan from Indie Campers under booking reference 3772738, from 31 August 2026 to 10 September 2026. When we returned the campervan on 10 September 2026, an Indie Campers representative inspected the vehicle with us. During the inspection, we were told that the damage was covered by the protection plan we had purchased. We were specifically told that if the damage had been approximately 3 cm higher, we would have had to pay for it, but that in its actual location it was covered. We were then asked to sign the document confirming the damage. Based on what the representative told us, we understood that the matter was covered by our protection plan and that we would not be charged for the damage. We therefore left the return location believing that everything had been settled. However, several days later, Indie Campers attempted to charge us €13,474.96 for this damage. The attempted transaction was declined by our credit card company, as the amount is disputed. We acknowledge that the damage occurred during our rental period. We are not disputing that damage occurred. Our dispute concerns the subsequent charge of €13,474.96 and the fact that we were explicitly told at the time of return that the damage was covered and that we would not have to pay for it. Indie Campers' damage report classifies the damage as: “Top panel – Dent (>50 cm)” – €13,474.96 We have not been provided with a clear and transparent explanation showing how such an exceptionally high amount was calculated. We would therefore greatly appreciate your assistance in communicating with Indie Campers and helping us challenge this charge. In particular, we would like Indie Campers to provide: The contractual basis for the €13,474.96 charge; The exact Damage Tree / Price List calculation used; A complete itemised breakdown of the amount; Evidence supporting the classification “Dent (>50 cm)”; The exact part involved and whether it was repaired or replaced; The actual repair invoice, if the vehicle has been repaired; The photographs and documentation used to assess the damage; The exact Terms & Conditions applicable to our booking on 31 August 2026. We can provide the damage report, photographs, correspondence and documentation regarding the attempted charge. We would be very grateful if you could let us know whether you are able to assist us in this cross-border consumer dispute and what additional information or documents you require from us. Kind regards, Uziel Mordechai Ungar & Dana Ungar Booking reference: 3772738