My wife and I planned a trip to Europe with Milan as our primary destination. We searched Booking.com for a suitable accommodation. We followed the usual steps and at the time of payment, I didn't think anything suspicious about clicking on the link in the message received from the property, because another Booking page opened where I made the payment. We received the reservation code and its PIN. We were not pleasantly impressed by the fact that they did not respond to any of our messages sent prior to our arrival in Milan. We only panicked when they did not respond once we arrived in Milan and were trying to find out details about check-in. Upon arriving at the property, we found in front of the gate of the abandoned building that represented the rented location, other groups of tourists in the same situation as us, later finding out that they had experienced exactly the same thing as us. Booking.com did not reply to any of my messages.