We are a family from Taiwan.We booked two rooms at Atico Hotel in Desenzano , Lake Garda on Atico Hotel website on July 18 for one night. We were refused to check in when we arrived. When we arrived ,we showed our reservation letter to the reception, the man with dark hair showed us: it is not here, it is near the corner. We believed what he said and went out to find another "Atico Hotel". But we couldn't find another "Atico Hotel" and google map only shows one "Atico Hotel" which we just visited. Then we went back to say there is only one "Atico Hotel ". At that moment, the reception started to talk loudly and said they don't have our reservation, they only accept the booking from Booking.com.Then yelled us out. At that moment there were another group couldn't check it due to the same problem, but they booked on Booking .com . They are not Italian, but one of them speaks Italian and English.Cause the reception mostly speak Italian,so I asked the lady to require a letter from the reception to confirm that Atico Hotel couldn't find our reservation and did not let us check it. But the reception refused to do it for us. I was depressed to see such a rude hotel. Then I went to Hotel Estee just across the street to please a room .Unfortunately it was full on that day, but the lady reception was good to help me contact another hotel - Hotel Primavera. So we, a three-generation family, had a room to stay. I composed this complaint letter to let the Italian government know how badly we were treated by the Atico Hotel in Desenazo and want our money back.