CityPop / VM OpCo S.r.l. withheld a €200 security deposit after a stay in Milan, alleging damage to a foldable bed. We dispute the charge. The bed issue occurred during ordinary use and was reported immediately through CityPop’s in-app chat at 22:29 on 23 September. CityPop has not provided dated check-in evidence, an inspection report, written operating instructions for the foldable bed, a technical report proving misuse, or a proper cost breakdown. CityPop initially stated the repair cost was €100, but later withheld the full €200 deposit without adequate explanation. We have already complained directly to CityPop without resolution. ECC-Net Italia advised us to use the consumer-association pathway / Tuttoconsumatori. An online request was submitted around 6–8 weeks ago, but no response or confirmation was received. We seek assistance to recover the full €200 deposit, or at minimum to require CityPop to provide objective evidence, a technical report, and a proper itemised cost justification.