Reclamo N° 253088

I bought and paid for tickets to the theater wanting to cancel them because of Cubid 19 and asking for a refund applied to the cash . No one gives me a cancellation and refund refund request for help. margarita duchovny israel ORDER CONFIRMATION Order number: 121600 Customer data::margarita duchovny , dudu dotan 14, 42653 netanya Customer number: 354627 (Please use your customer number for all of your future bookings.) You have booked 2 item(s): Season ticket: Abbonamento Balletto Turno R 1 Abbonamento Intero Teatro alla Scala: Platea Sinistra , Row: J, Seat: 9 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 9 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 9 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 9 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 9 681,00 EUR 1 Abbonamento Intero Teatro alla Scala: Platea Sinistra , Row: J, Seat: 10 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 10 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 10 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 10 Teatro alla Scala: Platea Sinistra , Row: J, Seat: 10 681,00 EUR Shipping option: Consegna a Domicilio 0,00 EUR Service fee: 49,84 EUR Total amount 1.411,84 EUR Payment Mastercard The payment is equal to that Thank you for your order. Fondazione Teatro alla Scala