Hello and thank you for your help. I joined Tim in February , online, I wanted their internet, had to have landline to0, but I prefer not to use is. On my online request I also stipulated that I wanted electronic invoices and not paper invoices, both for paper waste, cost and helps both of us . Then I received a paper invoice beginning March. I was annoyed so went directly to their office here in Arona. I discussed the issue and he assured me it would not happen again, and it was customary to received first invoice by post. Then a month April ine arrived and I was charged postage again 3€ + tax. I went back to Arona office, and is this me a lady said this happened to ensure the direct debit worked ok, but I would no longer receive invoices by post, but electronically. silly me should have got this in writing.. Again May and another invoice received by post. This time i called TIM on WhatsApp and he apologized and said the invoice was disabled on the 7th May, and guess what today i received yet another invoice. I called again and they just played dumb. so totally frustrated and very disillusioned not to mention disappointed, I am now writing to . Their excuses and service and keeping their word is non existing. I checked their reviews and they are appalling. This is such a bad reflection to the Italian telco. and as a pensioner it does add up 3.60€ per month . thank you