Last month I saw a discount for Intenet Unlimited on Vodafone app, so I made a phone call to order the service on 29/3. On that day I received a pdf file denoted the Intenet Unlimited cost 22.9 euro per month. But I found Vodafone TV was also included, but I didn't want or mention this service. On 7/4, a Vodafone operator called me to comfirm the offer. I told her I wanted to cancel the TV service and she agreed. On 14/4 I received another email from Vodafone, 'Riepilogo dell' offerta per la tua rete fissa', I found the Intenet Unlimited price was raised to 29.9 euro per month. Besides, they included a service called Digital Privacy & Security Family again, But I still didn't want or mention this service on the phone call. On 16/4 I called Vodafone service for explaination but they couldn't . In conclusion, My complaint is listed below: 1. To include Vodafone TV without my agreement after the first call; 2. To raise the monthly cost of Internet Unlimited without informing me; 3. To include Digital Privacy & Security Family again without my agreement after the call on 7/4; 4. Low processing efficiency and negative attitude.