I am a consumer from Italy, a member state of the European Union. Recently, I made a purchase on the website Giglio.com and encountered significant issues during the transaction. I am writing to formally file a complaint and kindly request your assistance in resolving this matter. Personal information: Name: Sara Signori Nationality: Italian ID Number: CA05713BW Purchase Date: August 2025 The person being complained against: Registered Office: Giglio.com S.p.A. Via Solferino 7 - 20121 Milano - Italy VAT Number: 05654840825 Headquarters: Giglio.com S.p.A. Via Stazione San Lorenzo, 6 - 90146 Palermo - Italy Company Name: Giglio.com S.p.A. Website: https://www.giglio.com/en-it/ Customer Service: +39 091 6257729 Order Numbers: 1.2030375 2.2030380 3.2030384 4.2030391 5.2032098 6.2032100 7.2032111 8.2032677 9.2032682 10.2032685 11.2032693 12.2032694 13.2033283 14.2033290 15.2033293 16.2033296 Purchased Items : 17.BALENCIAGA Shoulder Bag Woman (Giglio Code: 430893), 4 items, unit price €2,563.10, total €10,252.40 18.SAINT LAURENT Shoulder Bag Woman (Giglio Code: F89131), 2 items, unit price €2,954.09, total €5,908.18 19.SAINT LAURENT Shoulder Bag Woman (Giglio Code: 424749), 10 items, unit price €1,650.82, total €16,508.20 Total Amount: €32,668.78 Issue Description: In August 2025, I made the above purchases through Giglio.com and completed the payment as requested. However, after completing the purchase, my orders were canceled, and the payment has not been refunded to my original payment method. Despite multiple attempts to contact Giglio's customer service, I have not received any clear response or resolution. All my attempts to reach the company by phone and email have gone unanswered or unresolved. According to EU consumer protection laws, as a consumer, I am entitled to a full refund when a contract is canceled. However, Giglio has failed to fulfill its refund obligation, leaving me very disappointed and confused. This is especially troubling given the substantial amount of €32,668.78 involved. Giglio’s handling of this issue shows a blatant disregard for consumer rights. Requests 20.I kindly request that Giglio promptly refund the full amount of €32,668.78 to my original payment account. 21.Since Giglio has failed to resolve this issue appropriately, I request the assistance in intervening and taking necessary actions to protect my consumer rights. Conclusion I sincerely hope that your office will prioritize this matter and assist in resolving it promptly. This complaint not only concerns my personal financial interests but also reflects the fairness and transparency of consumer rights protection. As an international e-commerce platform, Giglio.com should comply with and respect EUconsumer protection laws to provide a fair and lawful shopping environment for consumers worldwide. Thank you for taking the time to review this letter. I look forward to your response and assistance. Sincerely, Sara Signori